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Testimonials - What our customers say about Flights4all

Flights4all offers a wide choice of flying experiences around the UK which can make the perfect gift for a friend or relative celebrating a birthday, an anniversary or in recognition of a special achievement.

A big thank you to all the customers below for their kind (and unsolicited) feedback !

Flights4all customers are happy shoppers!

At Flights4all we are determined to ensure that we provide the best possible service to our customers. To this end we have commissioned a specialist online market research company, Shape-the-Future, to gather independent and anonymous feedback from our customers as to how they rate Flights4all's service and the experiences we offer.

View some of the most recent results from the continuous Shape-the-Future customer satisfaction survey.

May 2009

J.H. ordered a Tiger Moth flight for her husband's birthday:

"I just wanted to say that my husband had a great time at Redhill aerodrome yesterday. He went up in their Gypsy Moth and flew over Biggin Hill and the surrounding countryside. Eve was very helpful with her briefing and instructions and Steve the pilot and Phil, my husband, got on extremely well. Our first booking on Monday had to be cancelled due to weather conditions, and it wasn't looking good early yesterday morning, but the clouds cleared and it was perfect. As my husband is a licensed pilot, Steve explained the controls and let him fly the plane explaining all the idiosyncrasies of the plane as they flew along. My husband enjoyed every second and then got a look under the bonnet on their return to explain the fuel system. A truly great experience, thanks for coming to his rescue after he had been let down by another company.

I shall certainly recommend you to anyone who wants a similar experience."

May 2008

J.G. ordered a flying lesson for a Christmas present:

"Thank you for the wonderful day on Tuesday, you made us feel so relaxed and welcome from the start. I bought the flying lesson for my husband for Christmas because he told me (after 42 years of marriage) that his boy hood ambition was to be a pilot. He was so delighted with the lesson and how he was able to actually fly the plane most of the time made all the difference. It was also wonderful that I was able to go and be a passenger to enjoy and see how thrilled he was flying a plane. He realised the dream of a lifetime on Tuesday. Thank you. .

April 2008

C.M. ordered a light aircraft trial lesson:

"Just a short note to say thank you for helping me with the flight lesson for my fiance. everything arrived safely and quickly and we are both really pleased with it. He loved it - and will be cashing it in very soon!!! Thank you so much - I must say, I thought you were fantastic and so professional in the call, and you made the whole thing very very easy, I shall certainly recommend you to my friends, and I'm sure we will be booking again for further lessons! Once again, excellent service and thank you! "

February 2008

S.H. about out customer service:

"Thank you for notifying me of receipt of my cheque. I would highly recommend your excellent service and customer care. Many thanks. "

April 2007

A.H. enjoyed a hang gliding experience:

"I would just like to say thank you for the brilliant time I had hang gliding on Sunday 15th April. Please pass on my thanks to all involved, "

February 2007

S.C. purchased a helicopter pleasure flight:

"Thankyou very much. You are extremely efficient. I know that my "other half" is going to love this. Big surprise! Please be sure to inform your boss that you are most definitely due a raise! "

January 2007

P.G. wanted a special birthday treat for a Harvard pilot from the 1940s:

"Many thanks for your prompt response to my purchase request, & in particular for the flight gift pack for B.S, who is my uncle, which arrived complete & intact on 14 March."

April 2006

P.C. enjoyed a once-in-a-lifetime Harvard flight:

"Cannot thank you enough, it was one of the best experiences I have had, the politeness and knowledge of the crew was first rate and I will be doing my best to persuade friends to contact you for the some of the same, I will forward some photos ASAP. Thanks again to you all."

December 2005

M.T. order a Christmas gift voucher:

"Thank you my voucher arrived today. Very good service and I like the way you kept me informed of every step made. Once again thank you and merry Christmas and a happy new year to you all."

October 2005

C.F. ordered a flying lesson voucher as a surprise gift for a relative:

"Many thanks for your emails and I am pleased to confirm that your introduction pack with the voucher arrived by recorded delivery this morning, less than 24 hours since placing the order. Thank you for such a high level of professional service! A very refreshing and rewarding shopping experience."

September 2005

M.C. received a tandem paragliding voucher as a Christmas gift:

"I was lucky enough to receive a gift voucher for a tandem paragliding flight from Darley Dale Airfield for a Christmas present. I took advantage of this yesterday and can only say it was a brilliant experience. The flight was excellent and the professionalism and friendliness of the team was first class. I took my partner to the airfield with me and we were both made to feel very special.

I would thoroughly recommend any other over-seventies to put this experience on their wish-list when they write to Santa later this year."

August 2005

S.E. purchased a surprise flight for her Dad:

"I would like to thank you for providing the opportunity for us to book an experience flying lesson for my Dad for his birthday which he thoroughly enjoyed. We were extremely impressed with the efficency and professionalism of your service and would always use you again in the future and will recommend you to anyone who is interested in this kind of gift to give to someone."

D.B. received a surprise birthday present - a flight in a microlight:

"Finally off the ground last weekend and enjoyed a fantastic 45 minute flight round Stirling. An excellent experience. My thanks to both Flights4all and the flight operator for a memorable 50th birthday present."

June 2005

O.W. received their flight voucher by e-mail in April, but had mislaid it. Flights4all were able to email a replacement within 5 minutes:

"Thank you very much for finding this! You've saved my bacon!"

D.N. is interested in becoming a Helicopter pilot:

"I just wanted to say wow wow wow. Your site is brilliant and extremely informative. I have particularly enjoyed browsing the site as I am very interested in starting helicopter lessons and am aiming to get my PPLH. All my questions and concerns have been answered and despite the very detailed site, Flights4all was more than happy to speak with me and give me even more advice. I can't wait to get started when my wallet allows me to.

A big thank you to FLIGHTS4ALL

I look forward to dealing with you again"

B.H. needed to exchange a voucher for a flight at another location:

"Thank you for your very prompt response. I really didn't expect it to be so quick, easy and efficient."

M.N. purchased a light aircraft lesson as a surprise gift for a relative.

"I just wanted to e-mail to say thanks for your efficient and helpful service. My flight is all booked....It is their birthday present and I can't wait to see their face when they see what it is!"

May 2005

A.B. purchased a light aircraft lesson for a friend. Unfortunately the voucher got lost in the post. A quick call to Flights4all resolved the matter:

"I can now confirm that A. has received her voucher pack and I was very pleased by the prompt service of Flights4all in sending out this duplicate pack. Once again, thank you very much for the very professional service, I fully intend to use Flights4all again at some point in the future and will certainly be recommending the company to others."

April 2005

V.D. purchased a microlight trial lesson for her son's 18th. He said:

"Excellent flight: better than an 18th birthday party!"

J.F. bought a one day outing to the Shuttleworth Collection for her partner, including an hour's lesson in a Tiger Moth:

"They had a great time and found it a most invigorating experience."

M.H. bought a 30 minute trial lesson for her husband:

"I took the flight - brilliant! The crew were first rate - friendly, professional and good fun."

F.D. bought a 20 minute Tiger Moth flight for her spouse, who:

"loved it, best present ever."

S.D. thought her spouse would enjoy a flight simulator experience:

"They really enjoyed the simulator experience and found the instructor very helpful and informative."

S.L. purchased a 60 minute light aircraft lesson for her husband:

"Fantastic. It's something I had always wanted to do but had never got round to actually booking a flight."

March 2005

L.J. purchased a 60 minute light aircraft lesson for a friend:

"I have just received the voucher and confirmation! Brilliant! Thank you so much for your speedy response and help!"

D.E. treated themselves to a 90 minute light aircraft lesson:

"Phone contact was very polite and helpful. Flight was most enjoyable and I've now had another 4 lessons towards my PPL."

February 2005

J.S. bought a flying experience for her grand-son, who decided that flying wasn't for him:

"Thank you for dealing with the refund so promptly. I have been delighted with your service."

December 2004

L.O. chose a Flights4all helicopter experience for her husband:

"Thanks. I purchased a helicopter flying lesson for my husbands birthday. He used his voucher today, and flew from Rochester airport. From the minute I booked the flight online, to the end of the flight everyone was very helpful. A great experience and a huge thankyou."

A.B. was looking for a flying experience in Northern Ireland:

"I am just writing to say thank you for your fast and efficient service. I received my voucher this morning [Wednesday] having bought it on Monday night. I will be recommending your company to my friends and family. Thanks again."

C.H. bought a helicopter lesson for his wife:

" It was a Xmas present for my wife who had said that she would like a helicopter flight. Called her bluff and it worked!!"

November 2004

I.B. was in Spain and looking for a surprise 18th birthday flight for his son in the UK:

"Many thanks for all your help and very quick and friendly service."

A.N. was looking for a Tiger Moth experience for her husband:

"Received my Flights4all gift package. Thanks for a great and very prompt service."

M.W. was searching for a Spitfire flight for a friend:

"Having contacted Flights4all in regards to flying in a Spitfire and sending emails back and forth and finally talking to Steve, who helped me realise how difficult it would be to achieve this but also uttering those most beautiful of words, "nothing is impossible" I have been able to help a dear friend fly in a Tigermoth. It doesn't mean I've given up on my dream of helping my friend fly in a Spitfire but it's enabled me to give this gift for which I am truly grateful."

September 2004

A.J. had a query regarding the amount of hands on flying time for a number of flying experiences. Flights4all were able to respond within 15 minutes:

"Phew! That was quick. Very impressed! Thanks for all your help."

August 2004

J.B. was presented with a pair of Cockpit Coupons and wanted more information about how to use them:

"Thank you for replying so promptly! My wife (who bought me the vouchers) said you were good to deal with."

Mr & Mrs P. spent a day at Old Warden Park, taking a Tiger Moth flight as part of a day at the Shuttleworth Collection:

"To the flight operators - Colin, Alicia and Paul, thanks for a wonderful day at the Shuttleworth Collection, you are a great crew and made us feel so welcome."

July 2004

B.G. wanted a matching pair of vouchers as a wedding gift for the bride and groom:

"Great customer service - I'm impressed!"

May 2004

L.H. was looking for a special event to help celebrate her father's 65th birthday. Choosing an aerial tour of the major attractions of London she writes:

"I am writing to thank you for the helicopter trip myself and my father took yesterday. It was a 65 birthday present and he was thrilled to pieces, the day was a huge success. Please pass my thanks onto our Pilot."


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